If our FAQs don’t answer your question, call our support line at 1-407-447-7333 and your call will be routed to the appropriate technician.
How does Wireless Internet compare to cable?
Wireless internet is much more reliable than cable modem service.
How does Wireless Internet compare to Cable or DSL?
Omnispring’s Fixed Microwave Wireless has proven to be more stable and reliable for those companies who depend on their connection for such things as VPN or Cloud services.
What technology and hardware is used?
Wireless internet hardware consists of a wireless radio that uses the latest TDMA and LTE technologies to provide the best possible experience.
What equipment will I need?
You will need a computer or network router with a network interface card.
How does rain, snow, or fog affect the service?
Weather conditions do not affect or have very little affect on connectivity.
Do I need line-of-sight to connect to "Omnispring"?
You need a near line of sight connection. Since our service covers a given area you do not need exact line of sight.
What is the difference between 2.4GHZ & 5GHZ?
These are two open bands free to use in the spectrum. Omnispring uses 2.4Ghz to our hotspot clients and a combination of 5GHZ, Licensed Freq. and Fiber back to our customers and POP’s (Point of Presense).
What about security, can my data be intercepted?
Omnispring considers security a very high prioirty. We use the most efficient form of security. This encrypts all data traveling in the air or in the ground. Most common issues are due to the customers lack of protection inside their own network.
Is there an interference problem with other electronics?
It is very unlikely that our equipment will interfere with other devices such as phones, cell phones or other electronic equipment.
How long does it take to get service installed?
As soon as the order is placed you can have service as quick as 24 hours in some cases.
How easy is it to increase my Wireless Internet speed?
Very easy. Just ask your sales person and Omnispring can increase your bandwidth in the same day. Faster speeds to the internet, in a snap.
This is expensive compared to dialup, is it worth it?
Our service is very reasonable compared to other high speed internet services. Our pricing easliy compares to cable and DSL.
Do I have to have an antenna on my roof?
It could be possible that an antenna will have to be placed on your roof or side of your house or business. The antenna is usually less 1 square foot. It is very small and shaped like a square or DSS antenna.
What if I live in an apartment building?
If you are in an apartment building and you have the ability to face the tower with a near line of site connection you can use our service, or we can lite-up the whole community.
What about lightning?
In some areas with high lightning probabilities we install lightning arrestors if our installers feel that it is necessary.
Will it interfere with pacemakers?
NO!!! There is not enough power outputed by our service to disturb a pacemakers operation.
Do I need to keep my second phone line?
NO. No need to a second phone line. Actually Omnispring offers phone service over its network to reduce your phone charges local, long distance and international long distance.
Is there a limit to the amount of data I can transfer?
Depending on the rate you purchase from us. Connections speeds vary on plans.
Do I get a static IP address?
You can get a static or dynamic IP depending on the plan you purchase.
Can I run a server on my Wireless Internet connection?
YES. You may run a server on your wireless connection. This is your bandwidth to do what you want (see AUP Acceptable usage policy).
Can I have my own wireless network at the same time?
YES. Our network will not interfere with your local wireless network.
How many computers can I hook up to my connection?
If you have a router you can hook as many as you want.
Can I share my connection with my neighbor?
NO. This is a dedicated connection for you only and cannot share bandwidth with neighbors.
Do I get email addresses or webspace with my account?
YES. You get e-mails and 50 MB of web space.
How reliable is the service? Any service guarantee?
Our service is as reliable or more reliable than DSL or cable. We also have our own monitoring abilities to watch your connection.
Can I supply my own equipment?
You can supply a router (linksys, dlink, cisco, etc…) Omnispring supplies the wireless Ethernet radio, antenna and cabling.
Is the service mobile, so I can connect anywhere I go?
YES. To an extent. This is a fixed wireless network so as long you can see our tower and let us know you are moving the equipment it is mobile. Perfect for trailers, tractors, etc…
I hear about Cable/DSL all the time, why not Wireless?
Since the general public has false information on wireless reliability. The public should understand the wireless technology has matured over the last 10 + years and is very stable.
Omnispring, Inc. is a broadband and internet services company located in Orlando, FL. Omnispring was formed in the partnership of two companies: TRS Wireless and JM-Tech. Each company offered lengthy experience and expertise in the IP/Networking and Wireless industries.
1711 South Division Avenue
Orlando, FL 32805